[Remote] Specialist, Customer Support
Note: The job is a remote job and is open to candidates in USA. Ubique Group is a digital forward, consumer-driven powerhouse in the furniture industry, known for its expansive portfolio and commitment to customer satisfaction. The Customer Support Specialist will provide excellent service by resolving issues related to damages, defects, and errors in a timely manner while ensuring quality communication with customers and dealers.
Responsibilities
- Ensuresthat our customers/dealers are provided with quality customer service at every step of their inquiry
- Effectively and efficiently handle product claims within Salesforce CRM to ensure that the customer receives the appropriate resolution
- Ensures that all processes and procedures are maintained, and a proper resolution has been provided
- Properlymaintainspersonal case queues within set parameters and closes claims within the requiredtime frame
- Provide first class communication with customers/dealers by being proactive and professional via provided email and call-based software
- Professionally correspond with other departments within the company to foster awareness and data driven resolutions for certain products or issues that arise
- Manage email inbox to ensure all issues are addressed in a timely manner
- Assist in gathering critical data on high priority issues and products
- Providein depthanalysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers
Skills
- Ability to communicate effectively, verbally and in writing
- Ability to establish and maintain effective working relationships with employees and customers
- Ability to follow written and verbal instruction
- Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams
- Ability to multitask and conduct research
- Proficient keyboarding skills
- Time management skills
- High school diploma or equivalent
- Prolonged periods of sitting and working on a computer
- Must be able to lift 15 pounds at a time
- Experience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiries
- Customer Service experience
Benefits
- Major medical, dental, and visionbenefitsavailable day one no waiting period.
- Company-paid life insurance and employeeassistanceprogramfor all employees.
- 401K with company match.
- Employee discount on Ubique Group products.
- Free office chair for remote employees.
- Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
- Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.
Company Overview