Assistant Site Manager - Mark & Graham
Mark & Graham is part of Williams-Sonoma, Inc., a premier specialty retailer of high-quality products for the kitchen and home. The Assistant Site Manager will support site operations and enhance the online customer experience by managing site releases, content strategies, and seasonal product launches.
Responsibilities
- Manage implementation of site releases, interfacing with cross-functional teams: Creative, Merchandising, Inventory, Merchandising and Marketing teams to ensure on time completion of project releases
- Manage day-to day content management needs - home pages, banners, other cross-site content
- Work with e-commerce team to develop and execute content strategies
- Act like an owner of Markandgraham.com
- Execute and audit personalization preview on product pages
- Coordinate and administer rigorous testing for each project release and major site launches
- Works on special projects regularly
- Assist with seasonal product launches, including building out product pages, and managing product attribution
- Review and execute eCommerce merchandising goals and strategies to drive sales, conversion and site KPIs
- Log site bugs and open tickets with tech team to resolve
- Perform ongoing site audits
- Create and analyze various site reports
- Coordinate and participate in daily site testing to ensure correct data integrity
- Help maintain our site build calendar
- Create and test site and promotions
- Assist in creating new category/subcategories based on seasonal needs
- Work with Site Manager on special projects related to operational improvements, site partnerships and comprehensive testing strategy
- Identify and recommend new site content and experiences to address customer needs
- Coordinate and administer ongoing testing for each project release and major site launches
- Other projects as assigned
Skills
- Minimum required: Bachelor's degree
- 1+ years previous eCommerce, digital marketing, or project management experience
- Retail/merchandising experience a plus
- Must be literate in Microsoft Excel and Outlook, and have strong communication and presentation skills
- Well-organized and extremely detail oriented
- Able to make timely decisions, anticipate problems, and provide creative solutions
- Experience with web analytics systems a plus
- This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
Company Overview