Hybrid Customer Service & Order Management Specialist – Pricing, SAP, Logistics Coordination, and Sales Support at arenaflex

About arenaflex

arenaflex is a leading global provider of industrial chemicals and specialty products, serving a diverse portfolio of manufacturers, distributors, and end‑users across multiple continents. With a commitment to safety, sustainability, and innovation, arenaflex has built a reputation for delivering high‑quality solutions on time and on budget. Our customers rely on us not only for the performance of our products but also for the reliability of our service teams who ensure seamless order fulfillment, accurate pricing, and proactive communication throughout the supply chain.

Why This Role Matters

In today’s fast‑paced industrial market, the bridge between sales, logistics, and the customer experience is more critical than ever. As a Customer Service & Order Management Specialist at arenaflex, you will be the primary point of contact for external customers and internal sales teams, guaranteeing that every order is entered correctly, priced accurately, and delivered on schedule. Your expertise will directly influence customer satisfaction, repeat business, and the overall efficiency of our order‑to‑cash cycle.

Role Overview

This hybrid position blends on‑site training with remote work flexibility. You will spend the first 3‑5 months mastering arenaflex’s ERP and SAP systems in a collaborative office environment, after which you will transition to a schedule of two days in the office and three days working from home. The role demands a keen eye for detail, strong communication skills, and the ability to juggle multiple priorities while maintaining confidentiality and professionalism.

Key Responsibilities

• Pricing Management: Enter, update, and maintain customer pricing, terms of sale, quotations, and rebate structures in the ERP system, ensuring alignment with sales agreements.
• Order Entry & Validation: Accurately input customer orders into SAP, following departmental procedures and confirming that all required data fields are completed.
• Cross‑Functional Coordination: Liaise with the Sales group to clarify pricing requirements, communicate key account issues, and ensure that offers are correctly reflected in the Price Offer Management system.
• Logistics Collaboration: Work closely with the plant shipping department to set realistic delivery dates, support production planning, and keep customers informed of shipment status.
• Supplier & Transportation Follow‑Up: Track orders with transportation and warehouse suppliers, resolve any delays, and provide timely updates to customers.
• Returns & Credit Processing: Manage returns, credits, and debits in SAP, adhering to established protocols to maintain accurate financial records.
• Import/Export Coordination: Oversee imported product orders through the chain order process in SAP and coordinate third‑party supplier orders, ensuring compliance with international trade regulations.
• Issue Resolution: Monitor and resolve customer complaints related to pricing errors, non‑conforming products, or delivery discrepancies, escalating to management when necessary.
• Continuous Improvement: Identify opportunities to streamline order entry, pricing verification, and communication workflows, contributing to process‑enhancement initiatives.
• Additional Duties: Perform other tasks as assigned by the Department Manager, supporting broader team objectives and special projects.

Essential Qualifications

• High School diploma or GED; additional post‑secondary education is a plus.
• 3–5 years of experience in customer service, accounts payable, order entry, or a related field.
• Demonstrated experience with SAP or comparable ERP systems; proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Excellent organizational abilities and a collaborative interpersonal style.
• Ability to input data quickly and accurately while thriving in a fast‑paced environment.
• Proven capacity to multitask, analyze problems independently, and maintain confidentiality.

Preferred Qualifications & Experience

• Background in export transportation, international business, or the industrial chemical market.
• Hands‑on experience with import/export processes, especially within a multi‑product portfolio.
• Order‑to‑Cash cycle expertise, including handling a diverse set of accounts and product lines.
• Prior exposure to distribution or manufacturing environments, where coordination with multiple vendors is routine.
• Familiarity with logistics, shipping, and third‑party supplier management.
• Experience collaborating closely with sales and purchasing teams to align pricing and delivery expectations.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect pricing discrepancies and resolve order issues with minimal supervision.
• Customer‑Centric Mindset: Proactive approach to anticipating customer needs and delivering timely updates.
• Technical Proficiency: Comfort navigating ERP platforms, SAP modules, and Microsoft Office suite.
• Time Management: Efficiently prioritize tasks, meet deadlines, and adapt to shifting priorities.
• Team Collaboration: Build strong working relationships across sales, shipping, logistics, and finance departments.
• Problem‑Solving: Resolve complaints and operational challenges with a solutions‑oriented attitude.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship during the initial on‑site training phase.
• Continuous learning modules covering advanced SAP functionalities, pricing strategy, and supply‑chain best practices.
• Opportunities to cross‑train with the Sales, Logistics, and Finance teams, broadening your industry knowledge.
• Clear pathways to senior roles such as Senior Order Management Analyst, Pricing Coordinator, or Customer Experience Manager.
• Support for professional certifications (e.g., Certified Supply Chain Professional, SAP ERP Certification).

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $25, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Retirement savings plan with company matching.
• Paid time off, holidays, and flexible work arrangements after the training period.
• Employee assistance programs, wellness initiatives, and access to mental‑health resources.
• Performance‑based bonuses and recognition programs.
• Opportunities for remote work, technology stipends, and a collaborative office environment.

Work Environment & Culture at arenaflex

Our culture is built on transparency, respect, and continuous improvement. At arenaflex you will find:

• A diverse, inclusive workforce where every voice is valued.
• Open communication channels that encourage feedback and idea sharing.
• Team‑oriented events, both virtual and in‑person, fostering camaraderie.
• A safety‑first mindset, especially important in the chemical industry, with rigorous training and compliance standards.
• State‑of‑the‑art technology tools that empower you to perform your duties efficiently.

Application Process

If you are ready to contribute to a dynamic, global organization and grow your career in customer service and order management, we invite you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience.

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Take the Next Step with arenaflex

Joining arenaflex means becoming part of a forward‑thinking team that values precision, reliability, and customer satisfaction. Your expertise will directly impact the efficiency of our supply chain and the happiness of our clients worldwide. Don’t miss the chance to advance your career while working for a company that invests in its people. Apply now and start your journey with arenaflex!