Cybersecurity Awareness Specialist

Securitas Security Services USA, Inc. is focused on enhancing cybersecurity culture and human risk management initiatives. The Cybersecurity Awareness Specialist is responsible for administering phishing simulations, analyzing results, and supporting training efforts across the division.

Responsibilities

• Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America
• Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns
• Manage campaign scheduling, targeting, and assignment of follow-up training
• Monitor and track key campaign metrics, including:
• Click-through rates
• Reporting rates
• Repeat click behavior
• Remedial training completion
• Escalate findings and trends to the Manager for program refinement
• Maintain documentation of campaign execution and results
• Compile, organize, and analyze phishing and training data using Microsoft Excel
• Create pivot tables, charts, and summary reports to support leadership updates
• Assist in tracking key performance indicators related to phishing performance and training completion
• Support preparation of monthly and quarterly reporting materials
• Assist in the development and distribution of cybersecurity awareness materials
• Support onboarding and annual mandatory training administration
• Help create and coordinate awareness campaigns, webinars, and internal communications
• Provide logistical and administrative support for awareness initiatives
• Assist in reviewing reported phishing emails and awareness-related inquiries
• Help identify trends and training gaps based on campaign outcomes
• Maintain accurate records to support audit and compliance requirements
• Work closely with the Manager, Cybersecurity Culture & Human Risk Management
• Partner with IT, Digital Security, HR, and Communications teams as needed
• Support divisional initiatives across the United States, Canada, and Mexico

Skills

• Bachelor's degree in communications, information security, or information technology, OR High School diploma with equivalent work experience
• 1-3 years' experience in cybersecurity, compliance, or related field preferred
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Microsoft 365 (Excel, PowerPoint, Outlook, Teams)
• Proficiency in MS Excel (pivot tables, formulas, basic data analysis)
• Experience administering phishing simulations preferred
• Strong written and verbal communication skills preferred
• Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications
• Phishing simulation platforms (e.g., KnowBe4) preferred
• Smartsheet (preferred)
• Microsoft Defender (preferred)

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Company Overview

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