NOC Analyst (2nd Shift)
Acumen Technology is a leading Managed Services Provider specializing in financial institutions, healthcare, and security-focused organizations. They are seeking a confident and passionate NOC Analyst to join their team for the second shift, where the main responsibilities include monitoring alerts, managing service tickets, and providing after-hours client support.
Responsibilities
- Review and verify the success of scheduled backups across multiple platforms and clients
- Monitor, review, and troubleshoot automated alerts generated by Acumen's systems
- Triage and troubleshoot tickets assigned to the team; escalate to higher-tier resources when appropriate
- Field and respond to incoming after-hours client calls during the second shift, resolving issues within scope or escalating appropriately
- Deploy and document virtual environments in the cloud using client backup solutions
- Assist with onboarding new clients into Acumen's systems and tools
- Manage and support Acumen's monitoring, management, and security platforms across clients
- Identify opportunities to improve monitoring coverage using existing tools or new solutions
- Accurately track time and maintain detailed documentation within service tickets
- Provide clear, professional communication to clients during troubleshooting and incident response
- Have fun working
- Be serious about mastering technology
Skills
- Applicants should be located in or around the Nashville area for those days that we are in the office
- Intermediate understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time
Benefits
- 100% employer paid health insurance (medical and dental)
- Mileage and phone reimbursement
- Fun working environment and culture
- 401k with a maximum 4% match
Company Overview
Company H1B Sponsorship