Call Center Agent (Contractor Consultant) - Fully Remote!
Who is EngageCX? For over two decades, EngageCX has brought technology and people together to deliver exceptional customer experiences for our clients while giving skilled people like you the benefit of working from the comfort and convenience of your home office. Whether you are seeking to work for years to come or contract for a season, we have options and positions that will suit your needs! Capitalize on your skills and enjoy flexibility in your workweek, while remaining safely at home. The work will connect you to new challenges, people, and experiences via our call center solutions. Over ninety percent of our supervisors and managers come from within our evolving workforce, as demonstrated by several individuals who have spent over a decade working on various projects with us. We proudly offer:
- Training to improve and develop your skills
- Opportunities for growth within the organization
- Weekly direct deposits and opportunities for additional weekly bonuses
We never require a fee to apply and work with us. Once you have applied on our website, you will be prompted to complete the self-paced interview process. When your application is reviewed, you will be contacted by one of our team members regarding the next steps. ______________________________ Campaign Overview: Engage with Medicare recipients interested in exploring available plans and benefits. Our Consultants will gather information and assess the caller's interest in Medicare plans, pre-qualify them to ensure they meet the essential criteria, and seamlessly transfer the interested and qualified individual to a licensed Medicare agent for further assistance. Hours of operation: Our Consultants work primarily Monday through Friday, with a variety of shift offerings available. At times, weekend shifts may be available to Consultants. Compensation: Starting compensation is $14.00 per hour. Consultants are paid on a weekly basis via direct deposit. ______________________________ Skills and Requirements:
- Previous survey experience preferred.
- Friendly and professional with a clear, concise speaking voice and proper use of the English language.
- Excellent communication and call control to remain on the standardized script while offering quality customer service.
- Distraction-free, secure, and quiet place to work.
- Knowledge of Windows applications, email communication, and typing skills is essential.
- Comfortable managing multiple applications simultaneously.
- Pass a complete Felony and HIPAA background check. (This is at no cost to the applicant and does not include a credit check)
Equipment Requirements: Please check your email and spam filters after you place your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. You are required to use a webcam for the interview and training process.
- Newer Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets, and school computers are prohibited)
- Windows 11
- Minimum 6.0 GB of Available RAM
- Minimum of 1 GB of Physical Available Memory
- Dual ear USB headset with noise-canceling microphone
- Working Webcam available for use.
- Must be hardwired to your internet using an Ethernet cord.
- Use of wireless, Satellite connections, or VPNs is prohibited.
- Minimum 50 Mbps download, 35 Mbps upload, and a ping of 10 or less with 99% connectivity to the internet provider.
- Laptop users must have and use an external keyboard and mouse.
Job Types: Full-time, Contract, Temporary, Seasonal Pay: From $14.00 per hour Expected hours: No more than 40 per week Benefits:
- On-the-job training
- Work from home
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