Customer Solutions Specialist (Multi-lingual – Japanese & English) – eDriving – Hawaii

Job title: Customer Solutions Specialist (Multi-lingual - Japanese & English) Company: eDriving Job description: eDriving is looking for a talented and driven Customer Solutions Specialist. This member of our team will be responsible for administrative and product support, servicing mid-to-large fleet clients and their drivers. The role helps to understand client requirements, identifies solutions, and provides required customer support directly to drivers. The ideal candidate is fluent in Japanese and English, both verbal and written. You will be supporting our clients in Japan, so Hawaii is the ideal location to overlap business hours with your team in the US and clients in Japan. This is an opportunity to use your language skills in providing excellent support to customers and clients. Other languages are also advantageous. This can be a work-from-home position based in Hawaii or the US, HST time zone preferred. Our offices are in New Jersey, US as well as UK, Ireland or Romania. What you will do:

• Building and maintaining fantastic relationships with a portfolio of key clients;
• Efficiently responding to incoming enquiries from all channels to include face-to-face, phone, email and online chat;
• Identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefiting from our services;
• Swiftly addressing any client concerns, resolving issues in a timely and efficient manner with follow up where appropriate;
• Conducting data entry, audits, reporting and compliance related to driver and fleet accounts;
• Proactively developing client relationships to respond to their support needs;
• Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organization;
• Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends;
• Providing the Product Management team with customer feedback on product issues and improvements needed;
• Jumps in when other duties are assigned or as they become apparent.

What you bring to the table:

• High-school diploma, GED, AA degree or equivalent. Bachelors in Business or related degree preferred.
• 1-2 years of administrative and/or customer service experience, with proven experience interacting effectively with customers of varying levels of technical aptitude.
• Clear and concise communication skill within chat, email and over the phone and the ability to work as a member of a team as well as independently.
• High attention to detail and the ability to manage a varied workload, with great organizational skills in managing multiple priorities and follow procedures.
• A decent understanding of MS Office Suite (Word, strong Excel, Outlook). Technical expertise and experience with CRM's, Salesforce, basic office equipment is a big plus.
• Previous experience within a service helpdesk environment and use of a ticketing system is an advantage.
• Fully fluent in Japanese, preferably native and with an understanding of the culture.
• Flexibility to work outside of standard business hours may be necessary (weekends, evenings)

Why eDriving? eDriving is a global provider of driver safety solutions. Our patented program, Mentor by eDriving, helps organizations reduce collisions, injuries and total cost of ownership by influencing safer driver attitudes and behaviors. With clients like Nestle and Johnson & Johnson, eDriving is the partner of choice for many of the world’s largest and safest commercial driving fleets. Established for over 23 years, eDriving supports over one million drivers in 96 countries. eDriving’s research-validated solutions have been recognized by 90+ client and partner awards. For more, visit www.edriving.com. Powered by JazzHR Expected salary: Location: Hawaii Job date: Wed, 31 Aug 2022 05:40:28 GMT Apply for the job now! Apply tot his job Apply To this Job