Customer Service Representative - Banking Industry

Join our team at Foundever, a global leader in customer experience solutions, and contribute to delivering exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for customers, providing professional and high-quality support via inbound calls, chat, and/or email. We offer a competitive salary of $17/hour, with opportunities for growth and development in a dynamic and award-winning culture.

At Foundever, we invest in our people, providing paid training, a comprehensive benefits program, and opportunities for internal mobility. Our team is passionate about creating connections and valuing conversations, and we're looking for like-minded individuals to join us. If you have strong communication skills, a problem-solving attitude, and a desire to advance your career, we encourage you to apply.

What We Offer

• Competitive salary: $17/hour (bilingual: $19/hour)
• Paid training: $15/hour
• Comprehensive benefits program, including medical, dental, vision, and wellness benefits
• Employee Assistance Program (EAP) and 401K retirement plan with company match
• Employee discounts, referral bonuses, and internal mobility opportunities

Core Responsibilities

• Handle inbound service calls and drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools to provide effective support
• Participate in ongoing training and skill development to enhance your career

Qualifications

• Strong communication skills and ability to navigate between screens while assisting customers
• Problem-solving attitude and eagerness to advance your career
• High school diploma (or GED equivalent) and ability to pass a background check
• Must be 18+ years of age and reside within driving distance of our DeLand, FL location

At Foundever, we're committed to selecting, developing, and rewarding the best person for the job, regardless of race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

Apply today to join our team and grow your career with a global leader in customer experience solutions!