Head of Delivery Operations

Join Supernal, a pioneering company that empowers small and mid-sized businesses to hire their first AI employee. We're seeking a highly skilled Head of Delivery Operations to drive the growth and success of our AI Delivery function. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our AI-powered solutions to clients.

At Supernal, we don't just sell tools – we deliver outcomes through scalable, agent-powered systems. Our AI Platform Engineers, known as Masons, are the builders behind these innovative solutions. As we rapidly expand our customer base, we're looking for a seasoned professional to help us scale our Mason team from 5 to 30+ members over the next six months.

About the Role

Key Responsibilities

• Own and optimize day-to-day operations for our AI Delivery function
• Manage and grow our Mason team, providing guidance and support to ensure their success
• Design and implement scalable systems and processes for task assignment, performance tracking, and delivery quality assurance
• Collaborate with cross-functional teams, including Engineering, Growth, and Customer Success, to ensure customer needs are met and exceeded
• Act as the primary delivery interface for key accounts, ensuring timely and high-quality deployment of AI Employees
• Define, track, and report on delivery metrics, including build velocity, deployment quality, and customer satisfaction
• Develop and maintain internal documentation, SOPs, and onboarding flows for our Mason team
• Identify and address bottlenecks, building systems that proactively solve problems and improve efficiency
• Take full ownership of ensuring our AI Employees are deployed quickly, reliably, and at scale

Ideal Candidate

To succeed in this role, you should have:

• 4+ years of experience in delivery operations, technical program management, or a high-growth agency/services environment
• Proven track record of building and managing technical teams (10+ members)
• Expertise in building operational systems, playbooks, and dashboards from scratch
• Ability to thrive in ambiguity and create process where none exists
• Elite project management skills, with a focus on timelines, dependencies, and accountability
• Experience motivating, managing, and growing teams of technical builders
• Familiarity with agentic architectures, N8n, or low-code/automation platforms (a plus, not required)
• A low-ego, high-output, and deeply reliable approach to work

What Success Looks Like

In this role, success means:

• Scaling our Mason team 6x while maintaining high delivery quality and team NPS
• Ensuring every customer receives agent deployments on-time and with clear communication
• Developing internal delivery systems that are documented, automated, and transparent
• Enabling the Head of Delivery to focus on strategic growth and development

Apply now to join our team and play a critical role in shaping the future of AI-powered delivery operations.