IT - Technical Writer
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. Job Title: Technical Writer Location: Remote (U.S.-based, Central Time Zone preferred) Duration: 6 months Job Summary: We are seeking a detail-oriented Technical Writer to collaborate closely with solution architects and technical teams to document the design and support processes. This role is critical in creating a comprehensive playbook that enables seamless knowledge transfer to Managed Service Providers (MSPs) for long-term support. Key Responsibilities:
- Partner with architects to document technical designs, workflows, and support processes.
- Create clear, concise, and structured documentation to support production operations.
- Develop logical flow diagrams using tools like SmartDraw or Lucidchart.
- Organize and maintain documentation in accordance with internal standards.
- Ensure documentation is accessible, accurate, and up to date for handoff to external support teams.
Required Skills & Experience:
- 3-4 years of experience in technical writing or a related role.
- Strong verbal and written communication skills.
- Proficiency with G Suite (Docs, Sheets, Slides, Drive).
- Experience with SmartDraw or Lucidchart for diagramming.
- Familiarity with Adobe, JavaScript, Oracle, and general software documentation practices.
- Ability to work independently and manage time effectively.
- Strong attention to detail and ability to translate technical concepts into user-friendly content.
Education: Bachelor’s degree or equivalent experience. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $46.00-$48.00/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Apply tot his job