Guest Services Agent

As a Guest Services Agent, you will be responsible for handling incoming voice calls and text messaging from guests, vendors, and travel agents. You will provide excellent customer service, answer questions, and escalate issues as necessary. The role is remote-based and requires 1-2 years of customer-facing experience in hospitality or sales.

Requirements

• High School Diploma or GED equivalent
• 1-2 years customer-facing work experience, preferably in hospitality or sales
• Demonstrated ability to read and communicate effectively and professionally – both writing and speaking - in English and any other dialect or language identified in the employee agreement.
• Active contributions to a collaborative and cooperative working environment.
• The ability to maintain confidentiality.
• A demonstrated willingness to maintain professionalism and composure while making sound business decisions in all situations.
• Adaptability, evidenced in the self-directed ability to organize a workload and adapt quickly to change.
• A demonstrated ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
• Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word).
• Strong computer skills and ability to learn new computer applications.

Benefits

• Competitive health & wellness benefits
• 401(K) & company match
• Remote-eligible work policy
• Paid Sick Days, Vacation, and Holidays
• Training & Development opportunities, career growth
• Employee Hotel Rates
• Other discounts and more

Originally posted on Himalayas