Back to all jobs

Senior Technical Support Engineer

Work from home Full-time role Hiring

WHAT YOU WILL BE DOING

  • Communicate with end users/businesses to explain the issue(s) and solutions for
  • implementation related questions
  • ● Provide technical analysis for the production incidents, resolution, and root cause
  • analysis for the incidents
  • ● Publish knowledge articles for the incidents and service requests, prepare technical
  • documents for the standard operating procedures
  • ● Identify, debug and troubleshoot break fix issues and take it to a resolution
  • ● Respond and resolve issues within agreed service levels
  • ● Work closely with Engineering and DevSecOps teams for activities related to
  • supporting the IAM and CPAM service offerings

    • WHAT YOU BRING

  • Strong Domain knowledge in Identity and Access Management (IAM)
  • ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
  • Sailpoint, OIM or ISIM
  • ● Knowledge and experience in invoking REST/SOAP web services using tools such as
  • Postman
  • ● Database : Extensive experience in database operations & SQL
  • ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • ● Basic knowledge of operating systems such as Linux, Unix & windows
  • ● Prior experience integrating with any SSO providers
  • ● Experience working with global Customers and strong customer focus
  • ● Excellent written and verbal communication skills
  • ● Keywords: Cloud, Java, Scripting, Linux, SQL
  • ● Minimum 5 years experience in implementing various IGA solutions
    • Apply to this Job
    Apply

    Related remote jobs

    Senior Technical Lead Java and Reactjs

    Work from home Full-time role

    QA Automation Technical Lead

    Work from home Full-time role

    QA Automation Technical Lead

    Work from home Full-time role

    QA Automation Technical Lead

    Work from home Full-time role

    Field Marketing Specialist

    Work from home Full-time role

    ML Engineer

    Work from home Full-time role

    Senior Data Scientist/Data Analyst - 6 months fixed term (Parental leave cover)

    Work from home Full-time role

    Data Analyst (AI Team)

    Work from home Full-time role

    Associate Community Pastor

    Work from home Full-time role

    Senior Data Engineer

    Work from home Full-time role

    Part-Time Remote Data Entry Specialist – Accurate Data Management & Verification

    Work from home Full-time role

    Land Survey CAD Technician - Hybrid

    Work from home Full-time role

    Experienced Automotive LiveChat Sales Representative – Remote Opportunity with arenaflex

    Work from home Full-time role

    SQL Server Database Administrator

    Work from home Full-time role

    Technical Engineer - Shelton, CT

    Work from home Full-time role

    Experienced Customer Support Representative - Remote Work Opportunity at blithequark

    Work from home Full-time role

    Experienced Entry-Level Online Customer Service Representative – Digital Support and Customer Engagement Specialist at arenaflex

    Work from home Full-time role

    Hiring Now: Part-Time Research Analyst (Remote, US-Based)

    Work from home Full-time role

    Experienced Spanish Bilingual Customer Service Representative for Healthcare Card Support – Work from Home Opportunity

    Work from home Full-time role

    Online Fitness, Nutrition & Mindset Coach for Ambitious Moms (Remote)

    Work from home Full-time role