Store Manager (Hamburg) - (m/f/d)

We're on a mission to make the speciality coffee experience more affordable, digital, and convenient. In a world where services continue to move into the virtual world, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to with digital business.

We're a small but mighty team serving coffees out of our stores in Berlin and quickly expanding to the rest of Germany. We're looking for a Multi-site Store Manager in Hamburg to work directly with our leadership Team.

As a Store Manager at LAP Coffee, you will be instrumental in the success of our brand in the city of Hamburg, where we aim to to become the largest . If you are looking to join at an exciting time and have tons of ownership, impact and visibility, this is the place for you.

What you will do: You'll be responsible for the first stores in Hamburg. You’ll oversee store operations, including staffing, sales, P&L, and customer satisfaction. When necessary, you will go behind the counter and motivate the team to deliver exceptional service while driving business growth and profitability.

• Team Leadership: Ensure baristas are working towards achieving company goals while upholding cultural standards.

• Operational Excellence: Maintain elite operating standards across all locations under your management.

• Community Engagement: Build meaningful relationships with neighborhood businesses and residents to foster local brand loyalty and goodwill.

• Team Scheduling: Oversee and manage team schedules to ensure punctuality and operational readiness.

• Training Adherence: Master and apply product, service, and brand training playbooks to maintain consistency and quality.

• Product Quality Management: Ensure proper measures are in place to handle products correctly, preserving their freshness and quality in both food and beverage offerings.

• Waste Reduction: Implement and sustain systems to minimize product wastage by monitoring and adjusting par levels in line with business fluctuations.

• Health & Safety Compliance: Maintain health and safety standards at all times, ensuring a clean and safe working environment.

What you bring

• 2–4 years of leadership experience in hospitality or retail F&B, with a strong track record in team scaling, inventory, and supply chain management. Coffee industry experience is a plus.

• Entrepreneurial, solution-focused, and adaptable to fast-paced, start-up environments.

• Strong communication, organizational, and problem-solving skills under pressure.

• Proven ability to spot growth opportunities, test ideas, and execute within tight budgets.

• Willing to travel occasionally for new opportunities.

• Fluent in English and German.

• Performance Tracking: Accurately track and report daily KPIs, inventory counts, and commissary supply transfers for locations under your management.

• Customer Growth Strategies: Collaborate with Brand and Marketing team to create and execute strategies for growing a loyal customer base.

• Financial Management: Take ownership of the P&L for each store under your management, identify areas for improvement, and develop innovative solutions to enhance performance.

• Team Development: Support and cultivate a cohesive team of baristas, inspiring them to grow into future General Managers.

What we offer

• Ambitious team: Work closely with our experienced leadership to build and scale an innovative lifestyle consumer coffee brand

• Fun and passion: Become part of our curious and diverse team cherishing our joint love for good food, regular team events, and coffee culture.

• Exciting industry: Be at the forefront to revolutionize the coffee industry and make speciality coffee affordable and accessible Backing of leading investors: Join a promising startup early on while relying on the backing of top investors.

To ensure that we provide an inclusive and accessible interview process, please let us know if you require any accommodations or adjustments during the interview due to a disability. Your response will help us support you effectively. (For example, adjustments might include accessibility needs, assistive technology, or extra time for certain tasks)