Collections Specialist

Role Description

Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include:

• Pricing
• System limitations
• Operational service issues

Protect the integrity of Medline's accounts receivables by:

• Identifying and managing Credit Risk
• Recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel
• Reviewing and analyzing various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports
• Evaluating blocked orders and determining appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation
• Managing account exposure to assigned credit limit and escalating where appropriate

Conduct daily account reconciliation including:

• Working with sales on pricing
• System process
• Freight issues
• Analyzing and processing offsets
• Write-off requests

Facilitate conference calls with Sales, customers, and other stakeholders to:

• Analyze data and reports to identify problems
• Resolve service issues

Collaborate with Sales to:

• Prepare and provide management with updates for monthly account reviews with leadership team
• Escalate for assistance as needed

• Assist with process gap analysis within the Accounts Receivable department
• Conduct daily collection calls to customers and sales representatives
• Manage and monitor plans of repayment for delinquent accounts
• Train and mentor team members on policies, procedures, and best practices as needed

Qualifications

• High school diploma or equivalent
• 3-5 years of experience in Business-to-Business collections
• Experience with large volume and critical account dispute resolution
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word

Requirements

• Position requires occasional travel for business purposes (within state and out of state)

Preferred Job Requirements

• Bachelor’s degree
• Professional NACM certification (CBA) or training
• Experience interpreting D&B reports
• Experience working with financial statements
• Intermediate skill level in SAP

Benefits

• Competitive total rewards package
• Continuing education & training
• Tremendous potential with a growing worldwide organization
• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off