Administrative Coordinator - Ops Excellence

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Administrative Coordinator -- Operational Excellence will standardize administrative processes, promote ongoing survey readiness, provide training and support, and serve as the subject matter expert for internal systems, processes, and procedures. They will partner on key organizational initiatives with cross functional teams and assist leaders to solve business challenges and opportunities utilizing process excellence, project management, facilitation, and problem solving. This role contributes to accelerating the achievement of company goals and priorities for improved outcomes along with employee/patient satisfaction. Provides expertise, support, and guidance to operations and administrative teams.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Participate in projects aimed at improving operational processes. Monitors project progress and provides status updates to management.
• Develops and maintains metrics to evaluate administrative personnel effectiveness, including execution and proficiency of duties.
• Leads training and onboarding of new administrative staff, providing mentorship and resources to support their development.
• Maintain internal databases, spreadsheets, and reports to ensure accurate and timely information sharing.
• Collaborate with management to develop and implement training policies, procedures, and best practices to enhance efficiency.
• Serves as a subject matter expert on internal processes and systems, providing guidance and support to team members and stakeholders.
• Actively promotes AIDET service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.
• Develop and maintain effective working relationships through timely and clear communication, fostering a collaborative environment.
• Work closely with Operational Excellence team to understand trends and issues impacting patient and staff experience. Develops and implements process improvement strategies.
• Facilitate effective communication within the team and across departments, ensuring that all members are informed of updates, changes, and expectations.
• Ensure that all administrative processes adhere to regulatory standards and maintain confidentiality of sensitive information.
• Work closely with various departments to coordinate efforts, share information, and promote a teamwork-oriented environment.
• Actively participate in team meetings to promote a culture of continuous improvement, sharing insights and suggestions for enhancing processes and outcomes.
• Remain flexible and adapt to changing priorities and deadlines in a fast-paced environment.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• High school diploma or equivalent. AA/AS degree preferred
• Six (6) months of experience in administrative support role.
• Ability to thrive in fast-paced, deadline driven work environment.
• Strong organizational and time management skills.
• Excellent customer service skills and ability to communicate effectively, both verbally and in writing.
• Must have proficient computer skills, including Microsoft Office (Word, Excel, Power Point and Outlook); proficiency in USRC applications required within 90 days of hire.
• Experience with multi location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.

Originally posted on Himalayas