Home-Based Collections Specialist

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Role Description

The DCX Client Services - Home-Based Collections Specialist will work as a full-time employee for a growing business based in the United States. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position.

• Serve as the primary point of contact (via email) for invoice follow-ups with clients
• Pull reporting from our ERP system (Aturian)
• Upload reports into internal and client-facing portals
• Distribute reports via email to various internal teams
• Manage the invoice mailbox to ensure timely responses and organization
• Utilize basic Excel skills for report handling and updates
• Use Outlook/365 for email communications and calendar/task management
• Collaborate with internal teams and maintain positive relationships with clients

Qualifications

• Excellent communication skills with a problem-solving attitude
• Ability to actively listen and respond in a positive, empathetic manner
• Excellent interpersonal skills
• Excellent ability to organize and coordinate tasks
• Proactive attitude with a passion for customer satisfaction

Requirements

• Strong written communication skills
• Experience with Outlook/Office 365 preferred
• Basic knowledge of Excel (e.g., filters, basic formulas, formatting)
• Strong critical thinking skills – ability to see the big picture and not just execute tasks
• Relationship-oriented – enjoys building rapport and working as part of a team
• Positive attitude and fun personality

Benefits

• Work-from-home opportunities
• Travel allowances
• Meals
• Generous salaries
• Empathetic management
• Growth-oriented training