Customer Service & Sales Representative

Job title: Customer Service & Sales Representative in Fairfield, IA at Rustman Agency Company: Rustman Agency Job description: Job Description Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experience. You’ll guide, support, and inspire customers while offering solutions that truly make a difference.This is not your average customer service role. We’re looking for someone who is proactive, personable, and purpose-driven. Someone who brings energy and empathy to every interaction and finds satisfaction in solving problems and creating value for others.What You’ll Do Be the friendly, knowledgeable voice that customers can trust through phone, email, and chat Provide personalized support and solutions that meet each customer's unique needs Educate clients on products and services while identifying opportunities for upselling based on value Troubleshoot issues with patience, empathy, and a solutions-first mindset Follow up with leads and maintain long-term customer relationships Collaborate with team members to improve service strategies and share client insightsWhat Makes You a Great Fit You genuinely enjoy helping people and making them feel heard You communicate clearly, calmly, and confidently You are excited by sales, especially when it helps people You’re organized, adaptable, and comfortable managing multiple conversations You’re self-motivated and thrive in a fast-paced, supportive environmentRequirements Experience in customer service or sales is helpful, but not required Ability to learn and use CRM systems, chat tools, and email platforms Strong verbal and written communication skills Reliable internet connection and a quiet workspace if working remotelyWhat You’ll Get Flexible work schedule with remote options Ongoing training, mentorship, and opportunities for growth A supportive and energetic team culture Performance-based recognition, incentives, and the chance to make a real impactIf you're ready to bring your personality and passion to a role where every conversation counts, we’d love to hear from you. Expected salary: Location: Fairfield, IA Apply for the job now! Apply for this job