Customer Support - Remote

Join Team Ironwood Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow. If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork. Job Duties and Responsibilities:

• Provide enthusiastic customer service for inbound/outbound phone and email support
• Be compassionate and dedicated in handling escalated issues
• Work closely and professionally with other departments for the best resolution
• Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
• Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
• Deliver strong and proactive follow-up to customers
• Adhere to defined procedures, standards, and performance expectations

Required Skills: Communication:

• Clear and effective communication skills (in person, phone, email, etc.)
• Ability to communicate across all levels with internal and external customers
• Excellent documentation skills
• Keen comprehension skills – ability to clearly understand and state the issues customers present
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Excellent attention to detail

Customer Focus:

• Ability to listen, empathize, and understand customer concerns
• Strong interpersonal skills
• Demonstrable conflict resolutions and negotiating skills
• Ability to determine customer needs and provide appropriate solutions

Problem Solving:

• Take ownership of issues and strive for one-call resolution
• Ability to make quick and accurate judgments and decisions
• Strong time management skills
• Action oriented and self-disciplined
• Organized and detail-oriented

Technology:

• Proficient with Microsoft Office programs
• Excellent data entry and documentation skills
• Ability to quickly learn and understand new programs and technology
• Quickly develop a strong knowledge of payments products
• Ability to work in a fast-paced, technology-driven environment

Qualifications:

• High School Diploma required. Bachelor’s degree preferred; equivalent work experience considered
• Two years of customer service experience preferred
• Knowledge of payments industry a plus
• Bilingual English/Spanish a plus

This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits. To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted. Selected candidates will be subject to a background check prior to receiving an employment offer. Apply Job!