Customer Support Manager
Location: Remote Company: MCR
About Us: MCR is an international performance-driven company specializing in online IQ tests, brain training platforms, and detailed result reporting. We serve customers primarily in North America, Asia, and Japan, generating millions of monthly user visits through performance marketing across all major channels. Headquartered in Cyprus, MCR operates globally with a focus on innovation and continuous growth.
We are seeking an experienced Customer Support Manager (Night Shifts) to join our remote team. This is a full-time position with the potential to grow into a team management role.
Your Responsibilities
- Provide top-tier customer support via email and chat channels, ensuring prompt, helpful, and professional responses.
- Handle escalations and complex cases while maintaining a high level of customer satisfaction.
- Collaborate with cross-functional teams (product, marketing, and tech) to resolve issues and improve the customer experience.
- Track and analyze customer feedback to identify trends and propose actionable improvements.
- Assist with developing and improving support processes and policies.
- Support the onboarding and training of new team members as needed.
- Prepare regular reports on support performance and customer satisfaction.
What We're Looking For
- Experienced candidates only: Minimum 2 years of experience in a customer support role.
- Strong written communication skills in English (B2 level or higher).
- Ability to handle multiple tasks simultaneously and work effectively in a remote environment.
- Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar platforms).
- A proactive, problem-solving mindset with a focus on delivering an excellent customer experience.
- Leadership potential: The role has a clear path to becoming a Customer Support Team Manager as MCR scales.
Why Join Us?
- Career development: An opportunity to grow into a team management position.
- Global impact: Join a company with a large international customer base and contribute to improving user experience.
- Flexibility: Fully remote, full-time role with flexible working hours.
- Collaborative environment: Work with a dynamic, innovative team across multiple departments.