Customer Logistics Representative

Customer Logistics Rep Lebanon, TN Friday 7:00a-7:30p, Saturday-Sunday 7:00a-6:30p, Monday 7:00a-12:00p, Tuesday - 1 Hour General Summary The CLR will be assigned tasks by the Operations Supervisor and/or Operations Lead to support successful execution of account(s) plans/SOW. The CLR will execute the daily operations, order file execution, carrier execution, recommends and implements internal productivity gains by utilizing QDM methodologies and contributes to team unity. The CLR will need the ability to anticipate changes in priorities and will create plans to meet those challenges. This is mid-level role so it is expected that the CLR will proactively seek out solutions to possible problem areas in the means of internal productivity as well as external vendor and/or customer metrics. Primary Responsibilities • Responsible for complex and exception-based freight tendering to include rate negotiation with carriers and securing capacity for specialty moves (white-glove, refrigerated, flatbed, expedites etc.). • Communicates directly and frequently with internal departments, customers, carriers and vendors through oral or written methods. • Manage service performance at a load level to include root cause analysis for pickup and/or delivery failures. • Gather information and research from carriers, consignees and shippers and document load exception information in the TMS portal. • Manage exception loads to completion. • Responsible to identify process improvements and cost savings opportunities utilizing QDM. • Handles escalations from Customer Logistics Coordinators regarding mismatched data/exceptions following customer SOP's. • Responsible to manage internal and external KPI’s as assigned (i.e. tender acceptance, number of missed pickup and deliveries, etc.). • Responsible for clear work instruction creation and maintenance and SOP compliance. • Comply with all applicable laws/regulations, as well as company policies and procedures. • Perform other duties as required. Education/Experience • High School Diploma required. • Associated Degree preferred. 0-1 years of experience required. • At least two years of experience in the contract logistics, transportation, or other related industry preferred. Physical/Cognitive Requirements With or without accommodation: Ability to follow policies and procedures. • Ability to read, write and interpret information. • Ability to add, subtract, multiply and divide. • Ability to use hands to finger, handle, or feel. • Ability to sit/walk/stand for duration of shift • Must possess visual acuity to perform essential job functions. • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. • Ability to lift/carry items up to 50 pounds FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected]. • *Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience. Pay Range: 16.92 (Min) - 24.51 (Mid) - 32.10 (Max) Hourly Apply Job!