Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help! Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience. Associate Responsibilities • It is the responsibility of the associate to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality. • Being able to work an assigned schedule that falls within our operating hours is required and expected. • Answer customer queries/questions in a timely manner. Customer Focus • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment • Ability to empathize with and prioritize customer needs • Demonstrates interpersonal skills with a diverse customer base • Demonstrates conflict resolution, negotiation, and de-escalation skills • Demonstrates ownership to resolve challenging customer issues, escalating when necessary • Ability to determine customer needs and provide appropriate solutions • Maintain regular and reliable attendance, including the daily schedule as assigned • Flexible with the working schedule; may be expected to work weekends, holidays and events Problem Solving Skills • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks • Ability to debug basic errors with Discord bots • Ability to approach problems logically and rationally • Action-oriented and self-disciplined • Organized and detail-oriented • Ability to quickly and effectively prioritize work time in various departments to meet the business needs • Ability to maintain composure in highly escalated situations Technical Requirements • Ability to use pterodactyl control panel. • Basic understanding of Linux and docker • Ability to use the WHMCS billing system. • Ability to use Crisp live chat software. • Ability to identify and troubleshoot Minecraft server errors Other Requirements • Must be 16 years or older to apply no exceptions Employment Type: INTERN Apply Job!