TM Payment Specialist I

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United States SCOPE/CONTACTS: This position performs the day to day ACH and Wire operational activities required with a focus on monitoring for fraudulent transactions. This would include monitoring Sentinal and contacting internal or external clients to confirm any suspicious transactions. Provide back-up for processing ACH and wire transaction processing. In addition, they would communicate any concerns with ACH/Wire originators to the risk analyst for further review. ESSENTIAL FUNCTIONS: Responsible for timely review and monitoring/releasing transactions stopped by our fraud detection system. Responsible for performing a variety of duties in Treasury Management, specifically processing ACH and Wire transactions, resolving problems and documenting. As a Treasury Management Payments Specialist, the incumbent will be responsible for providing high-quality customer service to the bank’s commercial clients and internal customers regarding inquiries, complaints, and requests related to ACH and Wire services and processing. The incumbent will identify and resolve ACH and Wire Processing challenges in a prompt and timely manner. Regular and predictable attendance and punctuality. Aid internal employees and external customers with questions regarding ACH or Wire transactions. Monitor ACH and Wire reports. Collaborate with other Treasury Management staff and/or customers to resolve ACH or Wire issues and perform testing. Assist in process of retention of records. Monitor and distribute EDI information per NACHA Rules. Provides telephone customer service to account holders and employees with general inquiries. Participates in job specific training, various bank training programs such as customer service and complies with BSA, AML and all other bank policies and procedures as required. Other duties as may be assigned. MINIMUM QUALIFICATIONS: Seeking individuals who will provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients. One (1) to three (3) years of similar or related experience in a banking environment. Bachelor’s degree in Business, Finance, or related field. Equivalent experience in lieu of a bachelor’s degree will be considered (minimum five (5) years’ experience in a banking environment). Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required. Attention to detail is of utmost importance. Analytical skills geared toward problem solving, time management and prioritization are essential. Working shifts vary within the hours of 7:30am to 6:00pm. The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) What Makes Us Unique? You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we’re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we’ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we’re here to help you make sound financial decisions. And don’t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it’s You First. Apply Job!