Operations Agent (Part-Time)

About the position The Operations Agent at Southwest Airlines is a part-time role focused on ensuring efficient airport operations and providing exceptional customer service. This position involves coordinating various tasks related to aircraft readiness, including weight and balance checks, boarding processes, and communication with other operational teams. The role requires strong teamwork, effective communication, and the ability to work in a dynamic environment while adhering to safety and operational protocols.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers

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• Works in a cooperative spirit to ensure the success of the Company

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• Responsible for providing legendary Customer Service to people boarding the aircraft

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• Coordinates Ramp, Operations, Provisioning, and servicing aircraft to ensure on-time departures and quick turnarounds

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• Works in airport operation office, gate area, jetways, and air freight facilities

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• Opens and closes the stations, advising Dispatch of same

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• Handles Station AMS and radio communications traffic as needed

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• Coordinates loading and unloading of aircraft by monitoring ramp activities

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• Answers station operations' telephones

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• Advises Gate Agents when boarding will begin

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• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew

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• Arranges for fueling of aircraft as required

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• Prepares weight and balance forms

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• Advises Dispatch, FLIFO, and Stations of flight departures/arrivals

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• Closes out flights; files and maintains accurate flight papers

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• Ascertains that aircraft are properly cleaned and provisioned prior to departure

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• Coordinates special services needed on aircraft such as servicing lavatories and cabin grooming

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• Operates boarding bridge, coordinates boarding and deplaning Customers

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• Works with Gate Agents in expediting the check-in process

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• Checks baggage when necessary

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• Uses jetway stairs frequently to carry items from jetway to ramp

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• Writes and submits irregularity reports as required

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• Checks cargo on hand to see that it is properly logged and accounted for

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• Prepares statistical reports to record information from trip papers

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• Operates equipment for flight information display systems and updates system when operationally necessary

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• Maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty

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• Performs special tasks or assignments as delegated by Supervisor or Station Management personnel

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• Responsible for ground security and assuring operations follow security procedures

Requirements

• Ability to work well with others as part of a team

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• Must be GSC qualified

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• Must comply with DOT drug and alcohol testing program

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• Ability to read documents, follow instructions, and learn ramp operations procedures

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• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

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• Must successfully complete Operations Agent training program with a 90% or greater average

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• Must be aware of hazardous situations and be able to handle emergencies as needed

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• Able to work under pressure and handle many functions at once

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• Must possess good written and oral skills

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• Must be able to effectively communicate verbally by telephone, face to face, and public address systems

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• Must be able to be alert to moving vehicles or aircraft and use radio equipment

Nice-to-haves

• Two years of airline/military related work experience in ramp/operations/provisioning functions

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• Foreign language skills are desirable, but not required

Benefits

• 401(k) matching

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• Health insurance

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• On-the-job training

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• Fly for free on any open seat on all Southwest flights

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• Company contributions up to 9.3% of eligible earnings for retirement savings

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• Potential for annual ProfitSharing contribution

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