Onsite Customer Service Representative (ORLANDO)

Scope of work: • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs. • Professionally handle a high volume of incoming calls. • Ability to utilize and navigate multiple systems simultaneously. • Be dependable and meet all attendance requirements. • Resolve customer issues via one-call resolution guidelines and/or escalated processes. • Meet or exceed company and client performance metrics. • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. • Responsible for handling de-escalation calls • Ability to accept and embrace changes within the current business environment. • USB Headset MUST BE any of the following: • Plantronics 3320 Blackwire – Approx.. $54.95 on Amazon, No other cords required. Plantronics 3220 Blackwire – Approx.. $54.95 on Amazon, No other cords required. • Plantronics 5220 Blackwire – Approx.. $80.78 on Amazon, No other cords required. • Plantronics EncorePro 520 – Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon • Holidays and Paid Vacation • Family and Individual Medical, Dental and Vision Benefits • Prescription Drug Coverage • Short/Long Term Disability • Employee Assistance Program (EAP) • Tuition Reimbursement • 401(k) • Life Insurance & ADD • Insurance License Renewal (for License Agents) • Flexible Spending Account • Local/National Employee Discounts • Growth Opportunities (80-85% of management has been promoted within Everise) Apply Job!