Remote or Office Phone Support Clerk

Job Description

At Alligatorteks, we specialize in providing cutting-edge technology solutions to our clients. We are searching for a highly motivated and customer-oriented Phone Support Clerk to join our growing team. This role offers the opportunity to work in a dynamic and fast-paced environment where your skills and dedication will be valued and rewarded. Responsibilities: • Answer incoming calls, emails, and chat messages from customers regarding technical issues with our products and services • Identify and troubleshoot technical problems through effective questioning and active listening • Provide clear and concise instructions to customers on how to resolve their issues • Escalate complex or unresolved issues to the appropriate department or team member • Document all customer interactions, issues, and resolutions accurately in our database • Stay current with product knowledge and updates to provide accurate and timely support to customers Requirements: • High School diploma or equivalent; additional technical certification or education is a plus • Excellent communication skills, both verbal and written • Ability to multitask and prioritize tasks in a fast-paced environment • Strong problem-solving skills and ability to think critically • Proficient in using computers and troubleshooting technical issues Working at Alligatorteks: We are a team-oriented company that values collaboration and open communication. We believe in empowering our employees and providing them with opportunities for growth and development. As a Phone Support Clerk, you will receive ongoing training and support to help you excel in your role and advance your career. If you are passionate about technology and providing exceptional customer service, we want to hear from you! Join the Alligatorteks team and be a part of a dynamic and innovative company. Apply today! , About alligatorteks alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business. alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications. alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation. For more information, please visit https://alligatortek.com. Apply Job!