Enterprise Customer Success Manager - SLED Central

Description: • ABOUT LVT: LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. • ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of State, Local, and Higher Ed (SLED) customers. • RESPONSIBILITIES: Develop and maintain strong, strategic relationships with key stakeholders within client organizations. • Act as the main point of contact for enterprise customers. • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients. • Conduct training sessions to educate clients on the full capabilities of our products. • Proactively monitor customer accounts to identify and address potential issues. • Collaborate with the sales team to ensure timely renewal of contracts. • Gather feedback from customers and communicate insights to internal teams for product improvement. Requirements: • 4+ years... experience in Customer Success, Account Management, or Business Development, in the Public Sector. • Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment) • Experience using CRM tools, including Salesforce and CS Tools. • Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset • Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges • Ability to make decisions and react when time is of the essence • Communicates clearly and concisely about both technical and non-technical subject matter • Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity • Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once • Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results • Team player who contributes positively to overall team morale and company culture • Willingness to travel Benefits: • Comprehensive health, vision, and dental benefits for you and your family. • Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). • 401(k) With up to 4% match • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. • Paid Parental Leave - To help your growing family while you're away from work. • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events Apply Job!