Call Center Customer Service Representative
Looking for a career in customer service for a premier company that focuses on helping people? We have an exciting opportunity that may be perfect for you. Join the team and become a part of an organization that values its customers and employees... Apply now and take the first step towards a rewarding career in customer service! Job Title: Customer Care Specialist Key Responsibilities: - Deliver high-quality service to callers from pharmacies, doctor's offices, and plan members - Provide accurate information regarding pharmacy benefits and plan setup - Demonstrate friendly professionalism and excellent communication skills - Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries - Continuously learn and stay updated on industry changes and best practices - Assist customers in understanding their pharmacy benefits and resolving any issues or concerns. - Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests. - Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations. - Document customer interactions and maintain comprehensive records. Skills and Qualifications: - Knowledge of Microsoft Office Suite and typing minimum of 40 WPM - Handle incoming phone calls quickly and efficiently - Excellent customer service skills with a focus on quality and efficiency - Strong attention to detail and ability to provide accurate information - Excellent communication skills, both verbal and written - Ability to adhere to schedule and efficiently handle multiple calls - Willingness to continuously learn and adapt to changes in the pharmacy benefit industry - Problem-solving and conflict resolution skills. - Proficiency in using customer service software and databases. Requirements: Bilingual Spanish speaking (not required but a plus) H.S. Diploma Required Must be able to pass a background check and drug screening Available to work between the hours of 8am and 10pm. (9 hour shifts Apply Job!