Customer Service Representatives / Financial Services – Remote

Employer Industry: Financial Services Why Consider This Job Opportunity... • Competitive pay starting at $18/hour • Generous flexible vacation policy and 401k • Paid training, coaching, development, and career planning • Medical, dental, and vision benefits; EAP, health and wellness programs, and more • Tremendous development and advancement opportunities – 80% of frontline leaders have been promoted! • Work from home opportunity with all necessary equipment provided What To Expect (Job Responsibilities) • Provide customer support via phone, email, or instant message as the primary contact for inbound customer issues • Escalate more technical product-related issues to the appropriate product support department • Process a high volume of consumer inquiries about banking products and services • Troubleshoot customer issues, identify root causes, and utilize resources to resolve inquiries • Track and document inbound support requests and ensure accurate customer information entry What Is Required (Qualifications) • High school diploma or GED • At least one year of call center experience • At least one year of customer service experience • Knowledge of banking products, services, and business operations • Excellent verbal and written communication skills How To Stand Out (Preferred Qualifications) • Experience in a digital transformation or technology-focused environment • Familiarity with financial services and customer relationship management systems • Strong problem-solving skills and ability to work independently • Demonstrated ability to mentor or guide less experienced peers #FinancialServices #CustomerSupport #CareerGrowth #RemoteWork #CompetitivePay At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!