Remote Sales Chat Agent
Job Description
Shift: Weekend (Friday - Monday) 4/10s... 5 PTO days Evergreen is hiring a customer service/sales chat agent. This person is expected to be hands on with the ability to call customers, assist online customers with their shopping experience by upholding a positive attitude, answering questions on products/brands via the online chat. This person will be conducting warranty outreach and can sell add-ons and upsell products via chat or phone. This person should exhibit good written and verbal communication, and problem-solving abilities. A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort. Some of the key focus areas that are necessary for this role includes: Empathy Customer Focused Communication Reliability We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills And Requirements 1-2 years' experience in a customer service role/ chat experience Experience leading within a Remote Work Environment Attention to Detail High level of professionalism and great communication style Make a personal connection with external and internal customers Have a friendly attitude Exhibit strong decision-making skills Have a "Problem Solving" mindset Possess exceptional verbal and written communication skills Resourceful and empathetic Takes personal responsibility for learning and supporting business objectives Previous experience in sales/retail industry Exposure to ecommerce null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to Apply Job!