Customer Service Manager - Work from home
Job Description: Delta Air Lines is looking for a Customer Service Manager to work from home in Washington, D.C., US. This part-time position is at a mid-to-senior level and requires at least 6 years of experience in a customer service or related role. The ideal candidate will be resourceful and confident, with strong people management and teamwork skills... Responsibilities: - Manage a team of customer service representatives, ensuring they provide exceptional service to Delta Air Lines customers - Develop and implement strategies to improve customer satisfaction and loyalty - Handle escalated customer complaints and find solutions to resolve issues - Monitor key performance indicators and report on team performance to senior management - Train and coach team members to enhance their skills and knowledge - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service Requirements: - Bachelor's degree in Business Administration or a related field - Experience in customer service management or a similar role - Excellent communication and problem-solving skills - Proficiency in Microsoft Office and customer service software - Ability to work independently and remotely - Strong leadership qualities and a passion for delivering exceptional customer service Benefits: - Joining Bonus - Dental insurance - Travel & spending expenses Working Environment: At Delta Air Lines, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment for all employees. Deadline to apply: 2024-03-28 Equal Opportunity Statement: Delta Air Lines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Customer Service Manager - Work from home posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!