Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts. The Customer Solution Specialist will assist with pricing, quote generation, parts identification, and provide exceptional customer service while upholding high-quality standards.

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Skills

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you're on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
• Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away
• Paid time off
• Paid sick time off
• Paid holidays
• Paid parental leave
• Professional development opportunities

Company Overview

• Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice. It was founded in 1987, and is headquartered in Addison, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.partstown.com.

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