[Remote] Analyst I Business Process Transactions
Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading provider of mission critical IT services, helping global companies modernize operations and drive innovation. They are seeking an Associate Claims Examiner to deliver excellent customer service, process transactions, and resolve complex customer issues while collaborating effectively with peers.
Responsibilities
- Take inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract
- Use critical thinking and problem solving, to resolve complex customer issues and process transactions based on the claimant's policy, and other information provided
- Take ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s request
- Seek solutions rather than just identify problems and partner with teams across sites to achieve common goals
- Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needs
- Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes
- Updates and ensures integrity of customer accounts including history
- Able to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammates
Skills
- Two years customer service or claims experience
- Excel in customer service as evidenced by professional and empathetic demeanor in all interactions
- Proven ability to deliver outstanding service through effective communication via telephone and written correspondence
- Experience using Windows applications in a professional environment
- Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision
- Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates
- Attention to detail
- Critical thinking and problem solving skills
Company Overview