Learning Developer, Senior - Behavioral Health

Job title: Learning Developer, Senior - Behavioral Health in Oakland, CA at Blue Shield of California Company: Blue Shield of California Job description: Job Category: Customer Services and OperationsJob Description:Your RoleJoin Blue Shield's dynamic Enterprise Learning organization, where we develop learning solutions to ensure employees can perform their jobs, enable the business to further our mission, and serve as a strategic partner to talent mobility through innovative learning strategies and solutions. The Learning Developer, Senior role will report to the Manager of Learning Development.Responsibilities:Your WorkIn this role, you will:

• Work with clients to assess learning needs and build learning requirements and learning plans for moderate-to-complex learning solutions
• Design and develop moderate-to-complex self-paced multimedia eLearning and online reference materials, including multimedia assets such as audio, video, images, text and animation
• Create technical and business skill assessments
• Perform quality assurance testing on self-paced courses
• Develop knowledge articles, guides, and other reference materials to support projects and team operations
• Create instructor-led training materials with hands-on exercises for live virtual training
• Work with subject matter experts to learn complex processes and systems quickly, so you can create clear, engaging content
• Create interactive system simulations
• Use your advanced knowledge of instructional design and adult learning theory to determine appropriate learning solutions for a variety of learner types with varying skill levels

Qualifications:Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires experience and proficiency in e-learning development (Articulate Storyline preferred)
• Requires experience using graphics programs such as SnagIt; audio programs such as Adobe Audition and animation programs such as Vyond preferred but not required
• Requires experience creating interactive system simulations
• Requires experience creating instructor-led training materials with hands-on exercises
• Requires excellent writing, analytical, and problem-solving skills

About the Team:About Blue Shield of CaliforniaAs of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

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