Training Specialist I
Training Specialist I Peak Performers has partnered with a national utilities company to assist in their search for a contract Training Specialist I in Rhode Island. In this position, you will be responsible for the development and execution of the Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience. Major duties
- Organize, develop, plan, and execute all facets of the Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
- Facilitate instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
- Collaborate with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs
- Maintain and report on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy
- Engage with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
- Develop and implement assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities
- Remain up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience.
- Emergency and storm role commitment; a special assignment during storm events and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
What are we looking for?
- Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
- A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
- Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
- Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
- A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software
- Knowledge and understanding of customer experience and systems within a regulated environment preferred
Exciting Opportunity Details
- Rate: $30.00/hour
- W2 Contract
- Worksite Location: Remote (must be located in Rhode Island)
- Contact Length: 2 years
The Peak Performers difference
- Excellent medical health, dental & vision insurance at 60 days
- Our employees may choose to participate in a 403(b) retirement plan
- Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
- We pay weekly through direct deposit
- In business since 1994 and thousands of job placements
All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. #LI-HV1 #LI-Remote Hv7530615 https://www.peakperformers.org/browse-jobs?rpid=vnt43pU57uY Apply tot his job Apply To this Job