Customer Service Representative – Industrial Solutions & Account Support | Brunswick, OH

About arenaflex

At arenaflex, we are more than just a supplier — we are a strategic partner to industrial manufacturers across the country. For years, we have been delivering top-quality industrial products, cutting-edge manufacturing services, and innovative engineered supply solutions that help our clients streamline operations, reduce costs, and achieve lasting production savings. Our reputation is built on the foundation of strong local relationships, technical expertise, and an unwavering commitment to customer satisfaction.

Our team members wake up every morning excited to make a difference. We are the trusted #1 choice for industrial manufacturers who need reliable Technical Service and tangible Production Savings. Our culture is guided by a simple but powerful belief: we are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. This philosophy shapes every interaction, every order, and every solution we provide.

When you join arenaflex, you are not just taking a job — you are building a career with a company that invests in your growth, values your contributions, and celebrates your successes. We pride ourselves on fostering a workplace where collaboration, respect, and professional development are not just encouraged but expected.

Position Summary

arenaflex is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in Brunswick, Ohio. This is an exciting opportunity for a motivated individual who thrives in a fast-paced, relationship-driven environment. The Customer Service Representative will be responsible for handling daily tasks associated with all customer accounts and providing essential support to our Account Managers.

In this role, you will serve as a vital communication bridge between our customers, suppliers, and internal Account Managers. You will provide quality customer service, coordinate supply chain activities, analyze customer needs, and ensure that every interaction reflects the excellence arenaflex is known for. If you are passionate about delivering exceptional service, solving complex problems, and contributing to a culture of safety and continuous improvement, we want to hear from you.

Key Responsibilities

Customer Relationship Management

• Respond promptly, professionally, and accurately to all incoming customer and Account Manager communications via phone, email, and instant message.
• Personally exhibit, recruit, and coach associates consistent with arenaflex Core Behaviors, promoting a positive and productive workplace culture.
• Champion and promote a culture of safety in every aspect of the role, ensuring all activities align with arenaflex safety standards and protocols.
• Analyze and assess customer needs completely and accurately with efficiency, ensuring that no detail is overlooked.

Sales and Quotation Support

• Collaborate with suppliers and Account Managers to identify, source, and price appropriate product solutions tailored to customer requirements.
• Provide accurate quotes for product solutions in accordance with OS ticket and other arenaflex response time guidelines.
• Develop a deep working knowledge of arenaflex products, services, policies, procedures, and best practices.

Order Processing and Fulfillment

• Process customer orders, Return Material Authorizations (RMAs), and Guaranteed Test Orders with precision and care.
• Purchase materials to fulfill customer orders in a timely manner.
• Review and maintain P21 portals daily, monitoring for potential late orders, Return Material Authorizations, items not on a purchase order, and unapproved orders.

Problem Resolution and Continuous Improvement

• Identify and resolve root cause issues by working collaboratively with cross-functional teams to minimize the repetition of original issues.
• Maintain a thorough understanding of arenaflex systems, including P21, OS ticket, CribMaster, and Autocrib, as well as supplier systems and websites.
• Perform all work in accordance with company-prescribed ISO processes and procedures, utilizing appropriate company systems.
• Perform additional duties as assigned by leadership.

Essential Qualifications and Skills

Core Competencies

• Communication Excellence: Outstanding written and verbal communication skills, with the ability to engage professionally through phone, email, and instant messaging platforms.
• Critical Thinking: Strong analytical and problem-solving skills, with the ability to assess situations and develop effective solutions.
• Attention to Detail: A diligent, detail-oriented approach to every task, ensuring accuracy and quality in all work products.
• Multitasking Ability: Proven capability to manage multiple tasks simultaneously, shift priorities as needed to address urgent scenarios, and consistently meet daily deadlines.

Technical Skills

• Proficiency in basic computer operations, with the ability to quickly learn and adapt to new software programs.
• Willingness and ability to learn and apply experience with vending platforms such as CribMaster and Autocrib.
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is required.
• Experience with industrial distribution software and ERP systems is highly valued.

Industry Experience

• Previous experience in the industrial field, B2B sales, and/or customer service is preferred.
• Familiarity with cutting tools, abrasives, and MRO (Maintenance, Repair, and Operations) areas is a significant plus.

Education and Experience Requirements

• High school diploma or equivalent is required.
• A minimum of one (1) year of previous experience in customer service or inside sales is preferred.
• Experience in cutting tools, abrasives, and MRO product categories is highly desirable.
• Proven experience with the Microsoft Office Suite is required.

Supervisory Responsibilities

This position does not carry direct supervisory responsibility. However, as a valued member of the arenaflex team, you will be expected to demonstrate leadership through your commitment to excellence, your willingness to mentor peers, and your embodiment of our Core Behaviors.

Work Environment and Physical Demands

The Customer Service Representative role at arenaflex is primarily office-based and involves regular interaction with computers, phones, and other office equipment. Specific requirements include:

• Ability to speak and understand English clearly and effectively.
• Capacity to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to reach with hands and arms and to use a computer and other standard office equipment.
• Frequently required to lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision and the ability to clearly focus vision.

Personal Protective Equipment (PPE) Requirements

A wrist rest for keyboard and mouse pad use is provided to ensure ergonomic comfort during your workday.

Compensation, Perks, and Benefits

At arenaflex, we believe that taking care of our team members is just as important as taking care of our customers. We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Health Insurance: Comprehensive medical coverage through BCBS HDHP plan options.
• Health Savings Account (HSA): Employer match available for qualifying employees.
• Dental and Vision Insurance: Full coverage options to keep you and your family healthy.
• 401(k) Retirement Plan: Competitive company match to help you plan for your future.
• Flexible Spending Accounts (FSA): Full FSA, Limited FSA, and Dependent Care FSA options available.
• Life and Disability Insurance: Company-paid long-term and short-term disability coverage, plus basic life insurance and AD&D.
• Supplemental Insurance Options: Supplemental life and AD&D, dependent life, critical illness insurance (with wellness rider), accident insurance (with wellness rider), and hospital indemnity coverage.
• Employee Assistance Program (EAP): Confidential support services, including concierge services and travel assistance.
• Paid Time Off: Generous PTO and holiday paid time off to support work-life balance.
• Wellness Programs: Gym reimbursement and quarterly wellness challenges with opportunities to win cash or prizes.
• Tuition Reimbursement: Financial support for continuing education after one year of employment.

Equal Employment Opportunity

arenaflex is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Pre-Employment Requirements

Please note that arenaflex policy requires all potential employees to undergo pre-employment background checks and drug screening. This is a standard procedure we follow to ensure a safe, secure, and productive work environment for all team members.

Why Join arenaflex?

Joining arenaflex means becoming part of a company that genuinely values its people. You will have the opportunity to work alongside industry experts, develop your professional skills, and contribute to solutions that make a real difference for our customers. Whether you are just starting your career in customer service or looking to take the next step in your professional journey, arenaflex provides the resources, support, and culture you need to thrive.

We offer more than just a paycheck — we offer a career path. Our team members enjoy access to ongoing training, mentorship opportunities, tuition reimbursement, and a clear pathway for advancement within a growing organization. At arenaflex, your hard work is recognized, your ideas are heard, and your potential is limitless.

How to Apply

If you are ready to take the next step in your career and join a company that truly cares about its customers, employees, and community, we encourage you to apply today. Become part of the arenaflex family and experience the difference of working for a company that is BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

Take your career to new heights. Apply now and let arenaflex be the launchpad for your professional success. We look forward to welcoming you to our team in Brunswick, Ohio!