[Remote] Operations Technical Support Specialist-4

Note: The job is a remote job and is open to candidates in USA. Altium Packaging is a leader in the manufacturing sector, and they are seeking an Operations Technical Support Specialist to stabilize and restore production operations across their manufacturing plants in the U.S. This highly mobile role requires hands-on leadership to address critical production issues and improve technical capabilities among teams.

Responsibilities

• Build sustainable technical capability across operators and maintenance technicians, with a specific focus on:
• Bottle processing fundamentals
• Equipment troubleshooting processes
• Standardized maintenance and operating practices
• Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production
• Support and continuously improve operator and maintenance technical training programs
• Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery
• Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence
• Support site teams in sustaining improvements after departure
• Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities
• Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements
• Partner with equipment vendors and technical service providers during escalations to accelerate resolution
• Support plants with vendor troubleshooting, parts strategy, and post-event learning
• Document root causes, corrective actions, and lessons learned from each deployment
• Provide concise executive-level summaries following major interventions

Skills

• Supports all manufacturing plants across the United States and Canada
• Travel up to 100%, often with little advance notice
• Must be able to work extended hours during critical recovery periods
• 6–10 years' experience in a high-output plastics manufacturing environment, with strong exposure to bottle processing operations
• 5–10 years of hands-on experience in maintenance and/or production technical roles
• Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment
• Proven ability to lead under pressure during unplanned operational events
• Strong decision-making skills with the ability to assess incomplete information in fast-moving environments
• Willingness and capability to be hands-on on the plant floor
• Ability to lift up to 50 lbs. and work in manufacturing environments
• Bachelor's degree or equivalent experience
• Experience leading multi-site or organizational level technical initiatives
• Budget and cost-management exposure
• Experience leading cross-functional operations and maintenance teams
• Strong communication skills with the ability to influence without authority

Benefits

• Medical, dental and vision plans
• Company holidays and vacation days
• Tuition reimbursement
• Learning and training opportunities
• Bonus potential
• 401(k) plan with company contributions
• Rewards and recognition programs
• Opportunities to make a difference in the community

Company Overview