[Remote] Professional Services Consultant (North America)

Note: The job is a remote job and is open to candidates in USA. Nulogy is a manufacturing technology company that aims to enhance the efficiency of production processes for manufacturers and packagers. The Professional Services Consultant will lead customer implementations of Nulogy’s Platform, serving as the main point of contact and utilizing skills in project management and customer relations to ensure successful onboarding.

Responsibilities

• Facilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures
• Assist in the translating of business requirements into technical design documents
• Configure and trouble shoot solutions per design documents
• Assist customers with data migration activities related to Go-Live
• Train and mentor customer shop floor, front office, and management users in the use of our platform
• Ensure all key project tasks and milestones are captured, completed, and communicated according to timelines while managing competing priorities
• Other duties as assigned

Skills

• Strong consulting, analytical and problem solving skills
• Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications
• Ability to prioritize tasks and self-manage
• Manufacturing, Supply chain and distribution industry knowledge and experience
• Ability to travel as needed (50%)
• Able to work from home while not travelling to or working from customer facilities
• BA / BS / AA Degree
• Legally entitled to work in North America
• Must be willing and able to travel internationally
• Holds a valid driver's license and passport
• Bilingual (English/Spanish) abilities, including verbal and written communication skills
• Experience implementing MES, QMS, Environmental Health Safety, CMMS, and/or Inventory Management software
• Basic knowledge of networking and PLC programming. Experience in setting up direct communication with control systems on customer equipment, this includes PLCs, controllers and existing outputs

Benefits

• Group benefit plan including health, dental, and vision that start on day one-benefit premiums are fully paid by the employer
• Parental leave: 100% top-up for 15 weeks for any parent or biological or adopted children
• Flexible paid vacation policy
• RRSP Matching Program
• 401K program
• FULLY REMOTE
• Everyone is set up with the tools and resources required to stay connected and help employees do their best work

Company Overview