[Remote] Technical Account Manager SME

Note: The job is a remote job and is open to candidates in USA. Qualys is a company focused on innovation and teamwork, seeking a Technical Account Manager to manage relationships with Small and Medium Enterprise customers. The role involves ensuring customer satisfaction, managing renewals and upsells, and acting as the primary point of contact for technical inquiries.

Responsibilities

• Managing the relationship with Small and Medium Enterprise customers
• Ensuring the customer’s satisfaction
• Renewing and upselling his/her client base quarterly
• Ensuring proper deployment of new and upsold services
• Connecting on a regular basis with existing customers and performing technical checkups
• Serving as the primary point of contact for his/her customers
• Assisting with inquiries with the help of resources such as Support, Pre-Sales or Management
• Gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manager as data points to drive product and company direction
• Working closely with Pre-Sales to help close customers from a technical perspective

Skills

• Ideal candidate will come from a security and systems/networking background
• General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools, other enterprise security solutions
• 2-3 years of experience in the Software-as-a-Service (Saas) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP etc
• Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc
• Must possess an excellent work ethic with a 'make it happen' attitude
• Excellent written and verbal communication skills
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc

Company Overview

Company H1B Sponsorship