[Remote] Director of Integrated Omnichannel Media Operations

Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare and life sciences. They are seeking a Director of Integrated Omnichannel Media Operations to orchestrate the successful delivery of media campaigns and ensure alignment across various teams while maintaining compliance and financial targets.

Responsibilities

• Oversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutions
• Own campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-up
• Maintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statuses
• Ensure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation paths
• Ensure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project management
• Serve as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnership
• Lead and mentor a multidisciplinary team across operations, PM, and analytics on each assignment
• Partner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cycles
• Work closely with finance, product, engineering, and analytics to ensure operational and reporting excellence
• Foster a culture of communication, accountability, and continuous process optimization
• Maintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, SFTP / secure list transfer infrastructure, Project management systems (Jira, Confluence, SharePoint), Internal performance dashboards, Finance tools tied to revenue recognition and invoicing
• Ensure team access, documentation hygiene, and process governance
• Own revenue recognition, monthly and quarterly revenue forecasting, and pacing projections
• Ensure delivery forecasts accurately reflect campaign performance, risk, and inventory
• Partner with finance on invoicing, credit requests, reconciliations, and audit-ready documentation
• Ensure budget pacing is monitored and communicated proactively to avoid under-delivery or over-delivery
• Provide revenue delivery insights to sales, strategy, and leadership
• Oversee MLR/regulatory submission workflows and ensure compliance documentation is complete, accurate, and accessible
• Oversee vendor and platform SLAs, renewal cycles, and deliverables
• Maintain a rigorous risk log to track open risks, historical issues, and mitigation plans
• Ensure all QA, trafficking, and workflow SOPs are documented, up to date, and consistently executed across teams
• Closely partner with analytics in the creation, maintenance, and delivery of: Post-campaign reporting, KPI tracking dashboards, Optimization frameworks, Audience match reporting
• Ensure reporting aligns with client expectations, internal forecasting models, and operational insights needed to drive renewals and upsells
• Maintain a centralized repository of SOPs, templates, workflows, and technical documentation
• Ensure handoffs between teams are clear, consistent, and documented
• Uphold documentation standards across the operations ecosystem

Skills

• Mastery of flighting, pacing, budget management, and campaign forecasting
• Strong familiarity with revenue recognition, invoicing, and financial reconciliation
• Deep experience with omnichannel media execution—endemic, email, programmatic, social, native
• Strong project management skills
• Ability to coordinate cross-functional teams with clarity and authority
• Excellent communication, escalation, and stakeholder-management skills
• 7–10+ years in media operations, digital campaign delivery, or ad operations
• Experience managing operations or trafficking teams in a high-volume environment
• Proven success optimizing operational workflows and building scalable systems
• Familiarity with healthcare, pharma, or regulated industries

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

Company Overview