[Remote] Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
Note: The job is a remote job and is open to candidates in USA. Oracle is a leader in AI and cloud solutions, and they are seeking a Sr Principal Consultant for their Advanced Customer Support team. The role involves serving as a trusted advisor to customers, architecting solutions for complex business requirements, and driving business transformation through innovative technology solutions.
Responsibilities
- Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
- Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
- Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
- Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
- Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
- Minimal travel required
Skills
- 6-8 years of experience relevant to this position including 3-4 years consulting experience preferred
- Undergraduate degree or equivalent experience preferred
- Product or technical expertise relevant to practice focus
- Ability to communicate effectively
- Ability to build rapport with team members and clients
- Ability to travel as needed
- 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
- Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
- Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
- 5+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for complex customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or Accounting professional and/or academic background a plus
- NetSuite ERP Consultant or other relevant product certifications a plus
- Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
- Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
Benefits
- Competitive benefits that support our people with flexible medical, life insurance, and retirement options
- Volunteer programs
- Accommodation for a disability at any point
Company Overview