[Remote] Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
Note: The job is a remote job and is open to candidates in USA. NetSuite is seeking a senior-level consultant to join their Advanced Customer Support team, focusing on industries such as Consumer Goods and Life Sciences. The role involves serving as a trusted advisor to customers, driving business transformation through technology solutions and strategic guidance.
Responsibilities
- Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
- Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
- Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
- Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
- Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
- Minimal travel required
Skills
- Senior-level NetSuite consultant experience
- Experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry
- Ability to help organizations solve complex business challenges through innovative technology solutions
- Experience serving as a trusted advisor to customers
- Ability to drive business transformation through deep industry expertise and strong business acumen
- Experience in designing and implementing high-quality solutions
- Ability to guide organizations through complex transformation initiatives
- Leverage industry best practices and NetSuite expertise
- Deliver measurable business outcomes
- Ensure successful engagement execution
- Lead solution design and implementation efforts
- Provide technical and functional leadership to engagement teams
- Influence executive-level decision-making
- Resolve complex customer challenges
- Contribute to business development activities
- Provide subject matter expertise
- Shape solution strategies
- Identify opportunities to expand customer value
- Balance strategic advisory capabilities with hands-on solution leadership
- Help customers accelerate adoption and optimize operations
- Maximize the value of their NetSuite investment
- Lead identification, assessment, and prioritization of opportunities
- Deliver strategic recommendations and roadmaps
- Serve as a trusted advisor to customer leadership
- Architect solutions for complex business requirements
- Maintain deep product expertise
- Pursue relevant Oracle and NetSuite certifications
- Integrate AI-driven tools and methodologies into customer solutions
- Collaborate across various teams to deliver integrated customer solutions
- Drive customer success through consistent execution of ACS methodologies
- Minimal travel required
- 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets
- Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
- Proven experience in business process consulting
- 5+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for complex customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or Accounting professional and/or academic background a plus
- NetSuite ERP Consultant or other relevant product certifications a plus
- Ability to lead and influence cross-functional teams
- Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
Benefits
- May be eligible for bonus and equity.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview