[Remote] Social Media Manager
Note: The job is a remote job and is open to candidates in USA. Credit Acceptance is an award-winning company recognized for its workplace culture and dedication to success. They are seeking a Social Media Manager to own and evolve their social presence, translating business priorities into effective social strategies and content across platforms.
Responsibilities
- Own and evolve the organic social media strategy across platforms, aligned to business goals (awareness, dealer growth, consumer contracts)
- Develop and manage a content calendar that balances campaign support, evergreen content, and timely opportunities
- Identify where and how social can most effectively contribute to broader marketing initiatives
- Bring forward clear recommendations on platforms, formats, and content approaches based on performance and trends
- Create and/or adapt social-first content, including copy, light visuals, and short-form video concepts
- Translate business messaging into clear, engaging, platform-appropriate content for both B2B and B2C audiences
- Partner with copywriters, designers, and video team members to execute larger creative concepts
- Ensure all content aligns with brand standards, voice, and compliance requirements
- Own day-to-day publishing across all social channels
- Manage inbound engagement in accordance with legal and compliance guidelines
- Monitor brand presence and sentiment across platforms
- Identify appropriate opportunities for timely, relevant participation in conversations
- Define success metrics and track performance across platforms
- Analyze results and translate performance data into clear insights and recommendations
- Continuously test and refine content, cadence, and channel approach
- Partner with Marketing team to align organic and paid efforts and improve overall performance
Skills
- Bachelor's degree in Marketing, Communications, or related field (or equivalent experience)
- 3–5 years of experience managing social media for brands (not personal accounts)
- Demonstrated experience owning and executing social strategies that drive measurable results
- Experience creating and publishing content across multiple platforms
- Experience analyzing performance and optimizing accordingly
- Strong understanding of major social platforms and how content performs across each (We're currently active or ramping up on Facebook, Instagram, and LinkedIn and exploring other channels.)
- Ability to think strategically and execute independently
- Strong writing skills with the ability to communicate clearly and adapt tone by audience
- Working knowledge of content creation tools (e.g., Adobe Creative Suite, Figma, CapCut or similar)
- Experience with social media management and analytics tools
- Ability to interpret data and use it to inform decisions
- Understanding of how organic and paid social work together
- Strong organizational and prioritization skills
- Clear communicator and effective cross-functional partner
- Experience in financial services or other regulated industries
- Experience supporting both B2B and B2C audiences
- Familiarity with social media compliance considerations
- Experience working within an in-house Creative or Marketing team
- Experience partnering with paid media teams
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- An annual bonus plan
Company Overview