[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Digitech Sourcing is a fast growing integrated digital agency looking for a strong Account Manager to join their team. The role involves owning a portfolio of eCommerce clients and ensuring smooth operations, client communication, and performance tracking.
Responsibilities
- Owning day to day client relationships across a portfolio of high-growth eCommerce accounts
- Sitting at the centre of a small pod of specialists and keeping everyone aligned and moving in the right direction
- Driving onboarding speed and setting clear expectations from day one
- Sending weekly client updates covering status, wins, risks and next steps
- Spotting scope creep, delivery delays and commercial risk before they become problems
- Participating in weekly performance reviews across paid, creator and shop
Skills
- A performance marketing background is essential, ideally as a media buyer or similar
- Deep eCommerce knowledge including unit economics, CPA and CPM
- Proven agency background with a strong understanding of retainer management, pod structures and client services
- Solid experience across the full eCommerce ecosystem
- A good understanding of creator and affiliate marketing, including what strong creator output looks like and how to identify pipeline issues before they impact results
- Familiarity with paid media, including campaign objectives, ROAS, creative performance
- Commercially aware with a clear understanding of margin and business impact
- An excellent communicator who builds client confidence and trust
- Highly organised and operationally strong, with exceptional attention to detail and a clear sense of ownership
- Based in the UK, US, or Canada
- TikTok Shop experience is a bonus
Company Overview