[Remote] Amazon Account Manager

Note: The job is a remote job and is open to candidates in USA. Amazon Growth Lab (AGL) is a full-service Amazon marketing agency that helps eCommerce brands grow and scale on the platform. The Account Manager is responsible for client results, managing PPC, listings, and strategy for multiple Amazon brands, while ensuring high client satisfaction and identifying growth opportunities.

Responsibilities

• Act as the strategic lead on all accounts — clients should view you as an Amazon expert
• Prepare and lead quarterly QBRs (30 minutes, data-driven, forward-looking)
• Send weekly client updates (max 3 lines): what was done, what’s next, one question
• Identify and flag growth opportunities (new ASINs, DSP, expansion)
• Proactively flag churn risks to Client Success immediately
• Never give vague responses — always provide a clear action, timeline, or recommendation
• Oversee Sponsored Products, Sponsored Brands, and Sponsored Display campaigns
• Ensure campaign structures are built and scaled with clear strategy (no set-and-forget)
• Monitor ACOS and TACoS weekly — flag any movement beyond ±3 points before clients notice
• Guide keyword research, harvesting, and negative keyword strategies
• Coordinate with the ops team for Merchant Spring data requirements
• Provide 3 specific, measurable PPC actions monthly for ROI reports
• Oversee listing content (titles, bullets, descriptions, A+ Content) across all ASINs
• Ensure audits are completed at onboarding and at the 6-month mark
• Monitor conversion rates and proactively flag underperforming ASINs
• Track Buy Box % and escalate issues below 80% for top ASINs
• Ensure no listing task is delayed due to client inactivity beyond 7 days without follow-up
• Ensure all listing updates go live only after documented client approval
• Review and approve ROI reports on the same day they are submitted
• Complete weekly meeting prep before every Monday meeting
• Actively participate in weekly meetings and raise client issues when needed
• Respond to ops requests (response time, scope expansion) within the same day
• Work closely with PPC specialists, catalog managers, project managers, and designers
• Recognize strong performance and flag gaps early
• Collaborate with HR and leadership on performance management when needed
• Ensure team bandwidth is aligned with account demands

Skills

• 2–4 years of Amazon agency experience — you already understand the platform and don't need basic training
• Experience managing multiple accounts across different categories simultaneously
• Commercially minded — you understand that client results drive retention and revenue
• Proactive communicator — you update before being asked
• Data-fluent — able to analyze performance reports and explain insights clearly
• Accountable — you take ownership when results fall short and act on it
• Strategic thinker — you focus on account-level growth, not just campaign execution
• Calm under pressure — able to act decisively when performance drops or clients are unhappy

Company Overview

Company H1B Sponsorship