[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Encore Pest Control is a premium pest control company based in Birmingham, Alabama, and they are seeking a motivated Customer Service Representative. This role involves serving as the first point of contact for customers, managing accounts, and coordinating with field technicians, with a clear path toward an Office Manager role for the right candidate.

Responsibilities

• Serving as the first point of contact for customers — answering inbound calls, scheduling service appointments, and following up on inquiries with professionalism and care
• Managing and updating customer accounts, service records, and scheduling in our system
• Supporting accounts receivable functions, including invoicing, payment tracking, and follow-up on outstanding balances
• Coordinating with field technicians to ensure smooth daily scheduling and route management
• Handling general office administrative tasks and correspondence

Skills

• Strong communication skills — friendly, clear, and composed under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with scheduling or CRM software is a plus
• Highly organized with good attention to detail
• A self-starter mentality with an interest in taking on more responsibility over time
• Some accounts receivable or bookkeeping experience preferred
• Any prior pest control industry experience is a plus — whether in the field or in an office setting
• Familiarity with FieldRoutes is a bonus, but not required

Company Overview