[Remote] Customer Success Director
Note: The job is a remote job and is open to candidates in USA. Truveris is a pharmacy cost containment company focused on reducing pharmacy costs and enhancing transparency for employers. They are seeking a Customer Success Director to manage complex client accounts, providing strategic advice on PBM contracts and ensuring client satisfaction and retention.
Responsibilities
- Serve as the strategic advisor and primary owner for 3–5 large, complex client accounts
- Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
- Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
- Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
- Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
- Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
- Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
- Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish
Skills
- 8+ years of hands-on PBM experience, including direct involvement in:
- Contract structure and evaluation
- Pricing models and guarantees
- Compliance and performance terms
- Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
- Experience managing large, complex accounts, ideally including public sector clients and procurement processes
- Track record of owning or driving client renewals and long-term agreements
- Strong ability to translate complex financial or contractual concepts into clear recommendations
- Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
- Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
- High degree of autonomy and confidence in owning client relationships and outcomes
Company Overview