[Remote] Account Manager - Central Queue (French Speaking)

Note: The job is a remote job and is open to candidates in USA. OpenTable is an industry leader in restaurant technology with a focus on helping restaurants thrive. The Account Manager CQ will drive customer engagement, manage relationships with restaurant partners, and work to reduce churn by effectively utilizing OpenTable's platform.

Responsibilities

• You will lead the overall management of our most valuable business segmentation of customers
• You will resolve customer cases and tasks daily
• You will share data with restaurants to change behavior and drive adoption
• You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• You will encourage customers to think differently about their business in ways that will help both parties achieve success
• You will consistently meet and exceed regular team and individual goals
• You will contribute to an overall reduction in customer churn

Skills

• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results
• Excellent organization, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Bilingual - English and French
• Experience using Salesforce of equivalent CRM solution is a plus
• Bachelors degree and/or equivalent preferred

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus

Company Overview

Company H1B Sponsorship