[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are looking for a Customer Success Manager to develop and maintain long-term business relationships with clients, ensuring they receive value from Surglogs' software through onboarding, training, and support.
Responsibilities
- Onboard and train new customers on the software by developing and delivering on unique success plans
- Educate and train clients on new features, software updates and best practices
- Uncover upsell & expansion opportunities
- Ensure customers renew their annual subscription
- Customize software to promote better utilization
- Adhere to company mission/vision/policies
- Provide reports to management regarding current client development
- Identify and communicate potential improvements to software
Skills
- 3+ years of applicable experience in customer success, support, sales or account management
- Have a positive attitude and strong work ethic
- Be able to work independently and on a team
- Excellent written & verbal communication skills
- Adaptable to new features and releases in software
- Strong technical, product, and process-oriented thinking skills
- Masterful rapport building with clients in establishing strong long-lasting relationships
- Excellent organizational skills and attention to detail
- Must be able to pass a background check
- SaaS experience preferred
- Bachelor's degree preferred
Company Overview