[Remote] Customer Success Operations - Contract
Note: The job is a remote job and is open to candidates in USA. Pearl Health is dedicated to empowering primary care providers with technology and services for value-based care. The Customer Success Operations role involves managing contracting and submission operations for new and renewal contracts, ensuring accuracy and compliance while partnering with various teams.
Responsibilities
- Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
- Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health
- Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards
- Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
- Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations
- Ensure final deal terms are accurately reflected in contracts and related reporting systems
- Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time
Skills
- 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
- Experience working cross-functionally across operational, commercial, and technical teams
- Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
- Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
- Comfortable operating in a fast-moving environment with seasonal urgency
Company Overview