[Remote] Senior Operations Analyst
Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Senior Operations Analyst will lead strategic operations, manage complex international processes, and drive automation initiatives to enhance efficiency and support the growth of the Global Public Sector organization.
Responsibilities
- Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN), driving operational models like Follow-the-Sun to ensure true 24/7 global coverage and multi-region support and handoffs
- Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and Slack integration)
- Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met
- Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework
- Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally
- Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes
- Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements)
- Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders
- Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions
- Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regions
Skills
- Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution
- Proven ability to manage the scope and complexity of international operations across numerous countries
- Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions
- Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting
- Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations
- Demonstrated ability to translate business requirements into working solutions using available tooling and products
- Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality
- Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot)
- No-code/low-code automation (Salesforce Flow, Slack automation)
- Process mapping & workflow redesign
- Comfort with CRM/ERP data (Salesforce a big plus)
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship